No Phone Customer Service Representative (Remote)

We're building a support team and looking for thoughtful, detail-oriented people who thrive in a fully remote setting. This position focuses entirely on written communication—you'll help customers through email and chat channels. As an entry-level support specialist, you'll build strong relationships with our customers, solve their problems with care, and show genuine interest in getting things right for them.

Key Responsibilities:

• Handle customer messages through live chat and various social media channels.
• Pay close attention to what customers need, point them toward the right solutions, and process promotional codes as appropriate.
• Dig deep into customer issues to ensure you're providing the correct answer.
• Hand off tricky situations to the right team member when it makes sense to do so.

Rate: $35 per hour.

Requirements:

• Access to an internet-enabled device like a laptop, tablet, or smartphone.
• Ability to work solo while staying connected with your manager regularly.
• Willingness to commit to at least 7 hours of work each day.
• A stable, fast internet connection available from home or your workspace.

Location:

• Remote position; applicants must be based in the United States.

Training:

• Full training program included; no prior customer service background needed.

We're seeking kind, motivated individuals who genuinely want to help customers and have strong written communication skills. Tell us about your background and what you'll bring to our team!