Remote Social Media Support - Facebook (Fully Remote)

Are you naturally gifted at building rapport through written communication? We're looking for friendly, detail-oriented customer service specialists to help e-commerce retailers strengthen connections with their customers on Facebook.

What you will be doing:

• Handle incoming customer messages via Facebook Messenger, representing our e-commerce partners professionally.
• Answer customer questions quickly, walk shoppers through product specifications, and tackle order concerns head-on.
• Suggest items that match what customers are looking for and keep them informed about ongoing promotions and deals.

Rate: $35 per hour.

Key Requirements:

• A dependable computer, tablet, or phone to complete your work.
• Stable, fast internet service available at your home workspace.
• Excellent writing skills with a knack for sounding professional and courteous in all interactions.

Qualifications:

• Background in live chat support is helpful but not essential—we'll train you thoroughly and support your growth.
• Self-motivated and capable of juggling multiple priorities independently.
• Comfortable engaging customers in writing and familiar with using Facebook Messenger.

Location: Fully remote—work from anywhere you call home (we especially welcome US-based applicants).

Want to deliver outstanding service to online retailers and their customers? Submit your application today and join our expanding team of remote professionals!